Booking Terms and Conditions
Cancellation Policy
As Solitaire Lodge is situated away from the city of Rotorua and overlooking Lake Tarawera, cancellations may not be easy to replace at short notice. We therefore apply the following cancellation penalties:
1st of April to 30th of November:
- Within 30 days of arrival date – 25% of all room nights booked charged
- Within 10 days of arrival date – 100% of all room nights booked charged
1st of December to the 31st of March (Except 15 December to 15 January):
- Within 90 days of arrival date – 50% of all room nights booked charged
- Within 60 days of arrival date – 100% of all room nights booked charged
15 December to 15 January:
- Within 120 days of arrival date – 100% of all room nights booked charged
If you have any change to your plans please inform us in writing as early as possible. To amend or cancel a booking made via the Solitaire Website (www.solitairelodge.co.nz), you may opt to self-cancel by clicking the cancellation link on your confirmation email.
We encourage our guests to take out comprehensive travel insurance, in case of any unexpected changes in their travel plans which may incur a cancellation fee.
When booking the lodge experiences / activities, please be aware that cancellations within 7 days of arrival may be charged.
Group Bookings
Group cancellation policies will apply for room reservations for 3 or more rooms on the same date range. Please call +64 7 362 8208 or email solitaire@solitairelodge.co.nz to make your group booking and discuss applicable terms and conditions. Cancellation policies will be stated in the confirmation letters for both individual and group reservations.
Payment
25% of the total cost of your stay may be taken to confirm your reservation with credit card details provided. All reservation requests are subject to confirmation after payment has been received.
Any Credit Card Refunds are transferred to the original credit card provided for the guarantee or payment. In the event that a cancelled reservation results in a refund by the Lodge, any bank / card transaction costs will be deducted from the refund due.
Check-in and Check-out times
Check-in time: 2pm
Check-out time: 11am
Dining Times
Please note below service times. Service outside these times maybe available by prior arrangment. Please notify lodge hosts 48 hours before check-in time if you require service outside of these times.
- Breakfast: Daily from 7:30 am – midday
- Lunch: Daily between midday and 2:30 pm
- Pre-dinner drinks and canapes, followed by 5 course evening meal: Daily from 7:00 pm – 10:00 pm
In support of the NZ government’s Coronavirus efforts, we look forward to welcoming you to our place from late April 2020. In the meantime, we look forward to hearing how we can assist with planning your future visit. T: +64 7-362 8208 E: 
